Connect Troubleshooting

Check for any issues with your account:
  • If the free trail has expired/you cancel the auto subscription and the time has expired, you should subscribe the Premium then continue to connect.
Have deducted but failed to subscribe:
Check the related connection settings:
  • Switch between different virtual locations.
  • Check the network condition, try to reconnect Wi-Fi or Mobile data.
  • You can reconnect VPN on iOS Settings: Go to Settings > Tap VPN > Switch off the VPN status/Delete the VPN settings.
Still have problems after finished the above operation:
  • Maybe the region you live have serious Internet restrictions.
  • You can assist us in for the problem; Best Customer Support:[email protected]