Connect Troubleshooting

Check for any issues with your account:

• If the free trail has expired/you cancel the auto subscription and the time has expired, you should subscribe the Premium then continue to connect.

Have deducted but failed to subscribe:

• You can click the "Restore Purchase" button in the Sidebar.You can see About Restore Purchase to get more.

Check the related connection settings：

• Switch between different virtual locations.

• Check the network condition, try to reconnect Wi-Fi or Mobile data.

• You can reconnect VPN on iOS Settings: Go to Settings > Tap VPN > Switch off the VPN status/Delete the VPN settings.

Still have problems after finished the above operation:

• Maybe the region you live have serious Internet restrictions.

• You can assist us in for the problem; Best Customer Support:[e-mail]