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FAQs
FAQs
iOS
Connect Troubleshooting
About Restore Purchase
Why does the VPN disconnect when I make or receive a voice call?
Android
Connect Troubleshooting
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Connect Troubleshooting
Check for any issues with your account:
If the free trail has expired/you cancel the auto subscription and the time has expired, you should subscribe the Premium then continue to connect.
Have deducted but failed to subscribe:
You can click the "Restore Purchase" button in the Sidebar.You can see
About Restore Purchase
to get more.
Check the related connection settingsοΌ
Switch between different virtual locations.
Check the network condition, try to reconnect Wi-Fi or Mobile data.
You can reconnect VPN on iOS Settings: Go to Settings > Tap VPN > Switch off the VPN status/Delete the VPN settings.
Still have problems after finished the above operation:
Maybe the region you live have serious Internet restrictions.
You can assist us in for the problem; Best Customer Support:
[email protected]
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About Restore Purchase
Last modified
11mo ago
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