Connect Troubleshooting

Check for any issues with your account:
  • If the free trail has expired/you cancel the auto subscription and the time has expired, you should subscribe the Premium then continue to connect.
Have deducted but failed to subscribe:
  • You can click the "Restore Purchase" button in the Store Page.
Check the related connection settings:
  • Switch between different virtual locations.
  • Check the network condition, try to reconnect Wi-Fi or Mobile data.
  • Close the battery optimisation feature. How to close is depend on what device you have. You can see The Settings for Battery Optimisation Feature in different Devices to get more.
  • You can reconnect VPN on Settings,it is depend on what device you have,but usually in: Go to Settings > Tap Wi-Fi& Network > Switch off the VPN status/Delete the VPN settings.
Still have problems after finished the above operation:
  • Maybe the region you live have serious Internet restrictions.
  • You can assist us in for the problem; Best Customer Support:[email protected]