> For the complete documentation index, see [llms.txt](https://vpnletgo.gitbook.io/faqs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vpnletgo.gitbook.io/faqs/android/connect-troubleshooting.md).

# Connect Troubleshooting

Check for any issues with your account:

* If the free trail has expired/you cancel the auto subscription and the time has expired, you should subscribe the Premium then continue to connect.

Have deducted but failed to subscribe:

* You can click the "Restore Purchase" button in the Store Page.

Check the related connection settings：

* Switch between different virtual locations.
* Check the network condition, try to reconnect Wi-Fi or Mobile data.
* Close the battery optimisation feature. How to close is depend on what device you have. You can see [*The Settings for  Battery Optimisation Feature in different Devices*](broken://pages/-MeTjLjx3ny2sOSpVaMK) to get more.
* You can reconnect VPN on Settings,it is depend on what device you have,but usually in: Go to Settings > Tap Wi-Fi& Network > Switch off the VPN status/Delete the VPN settings.

Still have problems after finished the above operation:

* Maybe the region you live have serious Internet restrictions.
* You can assist us in for the problem; Best Customer Support:<vpnletgo@gmail.com>