# Connect Troubleshooting Check for any issues with your account: * If the free trail has expired/you cancel the auto subscription and the time has expired, you should subscribe the Premium then continue to connect. Have deducted but failed to subscribe: * You can click the "Restore Purchase" button in the Store Page. Check the related connection settings： * Switch between different virtual locations. * Check the network condition, try to reconnect Wi-Fi or Mobile data. * Close the battery optimisation feature. How to close is depend on what device you have. You can see [*The Settings for Battery Optimisation Feature in different Devices*](broken://pages/-MeTjLjx3ny2sOSpVaMK) to get more. * You can reconnect VPN on Settings,it is depend on what device you have,but usually in: Go to Settings > Tap Wi-Fi& Network > Switch off the VPN status/Delete the VPN settings. Still have problems after finished the above operation: * Maybe the region you live have serious Internet restrictions. * You can assist us in for the problem; Best Customer Support: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://vpnletgo.gitbook.io/faqs/android/connect-troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.